Professional Services
Systems Integration
Technology Infrastructure Planning
Outsourcing
Microsoft Licensing
 
 
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Spring Service Delivery
We understand what drives your business and what makes you unique amongst your competitors. We will provide the best in ICT and consulting services across four IT service categories of our SIM business model to take you that extra mile. They include: Technology Infrastructure Planning, Project Implementation and Systems Integration, Professional Support Services and Outsourcing.
Services and Outsourcing

Client IT Value Chain
 

Spring's solution delivery provides ICT services to its clients across the entire value chain. This unique solution is thanks to our proven ability to understand our clients' business and business strategy as well as our capability to leverage the diverse skills of our technology specialists to deliver effective solutions. In addition with our varied partnerships we have the opportunity bring forward top level support service.

 

 

 

Strategic Services

Solution Delivery aims to provide strategic services focusing on the development of strategic IT plans and IT governance frameworks. It also provides assistance in aligning a client's IT Strategy with its Business Strategy and Architecture. The technical team designs and develops detailed solution-enabling information, applications and technical architectures and also redesigns business processes to support such strategies.

  Other Strategic Services Provided include :
   

Organizational IT Blue Print planning

IT Organizational performance measurement
Technical staff coaching
Tactical Services

We offer a wide range of tactical services including the business analysis of a client's application needs, identification and evaluation of potential solutions, feasibility studies and preparation of business cases justifying the proposed solutions. These solutions could either be Spring’s-supported products or tailor-made to suit your business needs.

Technical Services

  Solution Delivery offers the best in technical services including:
   

Consultancy Services

Product Support
Software Development and Customization
Core Infrastructure Services Implementation
Operational Services
   

Service Management

Service Level Agreement Management
Client Relationship Management
Contract Management
Support Planning And Management

Spring's Service Delivery team has been highly commended for being sensitive to the clients' businesses and offering the best solutions based on their needs. We provide value-added services to our clients, including the expertise and skill that ensures hardware, software and applications synthesized into effective and unique, state-of-the-art client business solutions.

Implementation is integral to any business solution. We invest extra time, the best in skills development and in-depth research into implementations to help you to rise above the rest.

This approach and the execution helps to create and deliver the best in Microsoft Technology based IT solutions. We focus on helping your organization ride high on efficiencies, build up potential and maximize profit through the innovative application of Microsoft technology and software.

We help you tackle some of the most cost sensitive issues facing companies today.
   
Microsoft back end Integration & Implementation
Implementation of ERP & CRM solutions
Multi platform integration in heterogeneous environments
Project implementation and consultancy services
Spring Support Services

Spring’s Professional Support Services unit focuses on Portfolio Management to assist clients with obtaining the best business value from their IT investments. Add value to the management of your IT infrastructure with Spring Support Services. Get just what you want, whether it is designated technical professionals that supervise all your support needs, problem resolution support that covers your systems 24x7, to keep your system up-to-date on the latest technologies.

   
These Include :
  Annual Support Service Agreement   Platinum - Service Agreement
  Gold - Service Agreement
  Silver - Service Agreement
  Light – Service Agreement
  Incident Base Support Agreements  
   
   
 
 
     
 
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